With the reality and commercial implications of on-line sales compounded further by cross-border selling and the general low standard of retail in Malta at the time, we identified the strategic necessity and opportunity of retail. Having invested heavily at all levels of our operations, we have established retail brands that are at par with quality European stores and give customers and Publishers the opportunities that up to recently were non-existent in Malta.
Our flagship retail brand, Agenda now operates as the leading books and magazines retailer in Malta. Today, Agenda Bookshop with stores in high profile, heavy footfall areas like the Airport, the Malta University Campus, the Cruise Liner Terminal and the main shopping malls, is a household name in this market. Offering the very latest International best sellers and a wide selection of new titles on a daily basis, our offer is as wide and deep as would be expected of leading bookshops in the UK.
8 Till Late is our Convenience Store operation aimed at providing all day, late evening and weekend shoppers a wide range of consumer products. A Pharmacy, also operated by Miller Retail is now located adjacent to the Convenience Store at Malta international Airport.
8 Till Late currently operates from eight locations, including Malta’s National Hospital Mater Dei, Malta International Airport (Arrivals Lounge), the Gozo Ferries and also at key tourist and high footfall locations. As the brand implies, all Stores operate late into the evening. Other openings are planned for the near future.
The 8 Till late outlets are high profile and finished to the highest standards offering customers a convenient and enjoyable shopping experience in Malta’s prime and easily accessible locations.
Newskiosk is our small footprint brand used in high traffic areas offering a wide range of local and international newspapers, magazines, books, mobile telephone services and confectionery. Typically open until late in the evening, the concept has worked well and is a useful service to Tourists and Maltese customers 7 days a week.
Bookends is our book bargain retail brand offering great value books at prices well below their original published prices. We carry a huge range of subjects and the concept of brand new books at drastically reduced prices has been well accepted and established. Bookends has rapidly gained a strong reputation for genuine bargain books and prices.
Pharmacy Operations – Miller Retail operates the Pharmacy at Malta International Airport. This Pharmacy offers the public the unique luxury of longer operating hours. Whilst this is a heavily regulated activity, we view this as an area of expansion and opportunity in the future.
Butlers is one of Europe’s leading providers of home furnishings and accessories which boasts numerous awards for its innovative concept. The family company, founded in 1999 by Wilhelm & Paul Josten and Frank Holzapfel, has undergone successful development in recent years. Today, the “specialist for living” operates more than 150 stores and has expanded to 11 countries across Europe, namely the United Kingdom, Austria, Switzerland and Spain, as well as franchisees in Southern and Eastern Europe. In 2007, Butlers laid a major foundation for its cross-channel strategy with the opening of its own online shop. The Cologne-based company, which in the 2013 fiscal year yielded a turnover of 112 million euros, employs around 1100 members of staff across Europe. Miller Retail is the operator of Butlers in Malta. Butlers Malta opened its first outlet in Sliema in October 2014. This beautiful 450sqm outlet is spread over three floors in Malta’s prime commercial centre.
Miller Retail are operators for St. John’s Co-Cathedral Museum Shop – situated in Malta’s major tourist attraction. This represents Miller Retail’s launch into our new museum retail cluster. This well-appointed shop stocks a wide variety of books related to St. John’s Co-Cathedral, the history of Malta, the Knights of Malta and art as well as tourist guide books about the Cathedral and the Maltese islands in general.
Miller Retail are operators for Agenda Museum Shop at Palazzo Falson, Mdina. This further enhances Miller Retails’ offering on the main street of one Malta’s most visited tourist sites, as well as compliments its exiting museum retail cluster.
This well-appointed shop stocks a wide variety of books related to the Palazzo, Mdina, the history of Malta, as well as tourist guide books about the Maltese islands in general. High quality, locally handmade silver, for which Malta is renowned, jewellery, souvenirs and gifts are also available.
Miller Retail is pleased to advise that Agenda Bookshop in the Schengen Area (airside) at Malta International Airport, has been rebranded to WHSmith, and opened for business on Saturday 30th April.
WHSmith currently operates in over 1,300 stores worldwide, with over 700 stores in different travel locations, including 160 shops in 50 airports in 21 countries.
With more than 600 stores in city centers and over 750 outlets at airports, train stations, hospitals and motorway services, WHSmith is a leading retailer of News, Books and Convenience items. The company has a growing international presence with over 200 stores across more than 60 airports worldwide, including: London Heathrow, Copenhagen, Stockholm, Doha, Abu Dhabi, Delhi, Shanghai, Sydney and Melbourne. The company employs around 14,000 people.
Miller Retail, in partnership with WHSmith, has been awarded a five year contract for the operation of seven stores in Athens International Airport, the main airport in Greece (c.18.1m passengers in 2015). This contract is an extension of the partnership that is already in place between the two companies in Malta.
The stores offer a broad range of products tailored to the needs of passengers on the move, with a wide range of Greek and international newspapers, magazines and books, as well as confectionery, souvenirs, digital accessories and travel essentials.
The opening of these stores gives WHSmith its first presence in Greece and for Miller is a further development to its press and magazine distribution business. The store designs will reflect the principles of the recent and planned refurbishments of the overall airport terminal and will include the relocation of two of the existing stores and the conversion to the WHSmith brand of the remaining five stores.